Refund Policy — Sumptuous Frozen Meals

Last updated: 13 February 2026

We want you to be happy with your meals. If something isn’t right, we’ll do our best to make it right.

1. Refund Eligibility

You may be eligible for a refund if:

• The wrong item was delivered

• A meal arrives damaged or unsafe to eat

• There is a clear issue with quality

Please contact us within 24 hours of delivery.

2. What We Cannot Refund

We cannot offer refunds for:

• Meals that were stored incorrectly after delivery

• Change of mind after the meal has been delivered

• Meals left unattended at your request

3. How to Request a Refund

Email us at sumptuousfrozenmeals@gmail.com with:

• Your name

• Order details

• A description of the issue

• A photo (if applicable)

We will respond promptly and work with you to resolve the issue.  

Our business address is available upon request for returns correspondence.